Support
24/7/365 Support
Pole Star’s global support team operates 24 hours a day, 7 days a week, and 365 days a year. With our multilingual team of product experts based across London, Hong Kong, Panama, Singapore, and the USA, we provide service support, technical support, training, troubleshooting and diagnostics around the clock.
Contact Support
Urgent issues
Call: +44 20 7313 7403
Non-urgent issues and queries
Email: [email protected]
LRIT Queries
LRIT Testing: [email protected]
LRIT Certification: [email protected]
LRIT Testing and Certification for Panama-Flagged Vessels: [email protected]
LRIT Data Centre Tracking: [email protected]
USCG/Defense
LRIT and/or MDA: [email protected]
Main #: 727-610-9501
USCG Toll Free #: 866-340-1570
*Pole Star communications notice: Please remember that Pole Star and its employees will never send emails that ask for unsolicited confidential information pertaining to business, or request for certain business transactions by email. Moreover, Pole Star official communications are never sent from personal email addresses hosted by domains such as Yahoo, Gmail, etc. Please verify the sender email address carefully. If you receive an email that you are uncertain about, please refer to your Account Manager to ensure that it is authentic.